FAQs

1. Orders & Shipping

How long will it take to get my order?

Order processing typically takes 1 to 3 business days. Delivery times vary based on your location:

  • Standard Shipping: 3 – 7 business days.

  • Express Shipping: 1 – 3 business days.

    You will receive a tracking link via email as soon as your order dispatches.

Do you offer Free Shipping?

Yes! We offer Free Standard Shipping on all orders over Free Shipping. For orders under this amount, shipping costs are calculated at checkout.

How do I track my order?

Once your order ships, we will email you a tracking number. You can also visit our [Track Order Page] and enter your order number and email address to see live updates.

2. Products & Usage

Are your fitness products easy to assemble?

Yes, most of our equipment (like our steppers, ab rollers, and resistance bars) comes fully assembled or requires minimal setup. Complete assembly tools and step-by-step user manuals are included in every package.

What is the weight limit for your heavy-duty workout equipment?

Weight capacities vary by product. For example, our Mini Steppers and Squat Machines support up to 330 lbs (150 kg). Specific weight limits are listed on each product page under specifications.

3. Returns, Refunds & Cancellations

What is your return policy?

We offer a 30-Day Money-Back Guarantee. If you are not completely satisfied with your purchase, you can return the unused item in its original packaging within 30 days of delivery for a full refund or exchange.

How do I initiate a return?

Please email our support team at support@[yourdomain].com with your order number and the reason for return. Our team will provide you with a return authorization and shipping instructions.

Can I change or cancel my order after placing it?

If you need to modify or cancel an order, please contact us within 2 hours of placing it. Once an order enters processing or shipment, it cannot be canceled, but you may return it upon arrival.

4. Payments & Security

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

Is my payment information secure?

Yes. Our storefront is powered by SSL encryption and complies with Level 1 PCI-DSS standards, ensuring your personal and payment details are 100% safe and protected.

5. Customer Support

How can I contact customer support?

You can reach our dedicated support team via:

  • Email: support@zerofite.shop

  • Business Number: +1 (510) 603-7759

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)